TouHeart Wooden Playpen for Baby & Toddlers, Foldable Large Baby Safe Play Fence Yards With Gate, 8 Panels, 69"x69"x24"

Update: 2025/6/28

At TouHeart, customer satisfaction is always our top priority. our dedicated quality control and quality assurance teams will inspect your items prior to shipping. our product quality is guaranteed.

Return Policy
If, for any reason, you decide to return a Touheart. product purchased from our website, you must notify us and return the product within thirty (30) days from the date of delivery. Please note that we do not take ownership of returned items until they arrive at our fulfillment center. Please note that we do not accept returns of products purchased from other retailers. Those products are subject to the return policies of the respective retailer, and we disclaim any liability concerning the return of such products.

Shipping Fees and Refunds
Thank you for considering our return policy. Typically, the buyer is responsible for covering the shipping fees for returns. However, we understand that circumstances may vary, so we assess each case individually to determine the appropriate course of action. If you require assistance with the return shipping process or have specific shipping address instructions, you can easily reach us at care@touheart.com. Please ensure you provide the correct shipping address promptly after submitting the return request.

Rest assured, once we verify the return, we process refunds within 3 days. If the product is being returned due to a change of preference or for an exchange, kindly note that the buyer will be responsible for the associated shipping costs. Please be aware that the initial shipping amount will be deducted from the total refund.

We highly value your satisfaction and want to ensure a smooth return experience. If you have any further questions or concerns, feel free to contact us at any time. Our team is here to assist you and provide the best possible solution to meet your needs.

How to Initiate a Return
To initiate a return, please contact us at (care@touheartcom). If your purchase was made through channels other than our official website, such as Amazon or Walmart, please reach out to our customer service team at care@touheart.com.In your support ticket, kindly provide the order number or sales invoice to our customer service representative.

Once your return request is processed, we will provide you with detailed return instructions, including the return warehouse address, and make arrangements for a refund or replacement as soon as possible. Please ensure that you include all the original packaging when shipping the product back to us within 10 days of receiving the return instructions. Failure to do so may result in the rejection of your return.

Regular Priced Items Returns
Returns for regularly priced items are accepted within 30 days of purchase from the touheart.com website. Touheart does not accept returns of items purchased through any third-party, including its retail partners.

Touheart does not accept returns of any items that have been used for any period. You MUST request and receive a Returns Authorization number (RA#). Returns without a RA# will NOT be accepted.

All returned items must be returned new and unused in the original packaging, and return shipping costs are the responsibility of the purchaser. Please use a package delivery service able to track and/or insure your return items. A 25% restocking fee will apply and will be deducted from the refund amount. A refund of the merchandise value, tax less the restocking fee will be refunded upon receipt and confirmation. Original shipping charges, if any, will not be refunded. By placing an order on touheart.com, you are accepting the terms of this return policy.

Why We Have These Policies

We strive to create high-quality baby products that are safe, functional, and thoughtfully designed for families like yours. As a small brand, every decision we make is guided by our commitment to safety, sustainability, and providing the best for our community.

To maintain the highest safety and hygiene standards for all our customers, we are unable to resell opened or used baby products. Once a product has been unsealed or used, there is no way to guarantee that it remains in pristine condition, and reintroducing such items into the market could pose risks to infants and young children. This is why we charge a restocking fee for returned items and ask customers to cover return shipping costs.

Unlike large corporations, we do not have the infrastructure to absorb these costs without raising our prices for everyone. By implementing these policies, we can continue offering premium baby products at fair prices while ensuring that every item we ship is brand new and meets our strict safety standards.

We deeply appreciate your understanding and support. Our goal is always to serve families with the best products possible while upholding the values of safety, integrity, and community care. If you have any concerns, please let us know—we're here to assist in any way we can.

Promotions and Discounts (Regular Priced Items)
Please note that returns for products purchased with a promotional code or discount may be subject to specific terms and conditions. If you are returning a regular priced item that was purchased with a promotional code or during a sale event, the refund amount will be adjusted to reflect the applied discount, and any shipping costs associated with the original order may not be fully refunded.

We encourage you to review the specific terms of any promotions or discounts at the time of purchase to understand the implications for returns. If you have any questions or need further clarification on the return process for regular priced items with discounts, please don't hesitate to contact our customer service team at care@touheart.com.